- Information Collection
1.1 Types of information:
– Identifying information such as your first name and last name and ID
– Contact information such as your phone number and email address
– Advertised property physical address with photos (or videos) of the property
1.2 Methods of collection:
– On registration
– User submission of a listing (ID & Proof of ownership of the property)
- Use of Information
2.1 Purpose:
– In order to facilitate property inquiries between users of the website
– To verify that you are the owner of the property you are listing for sale/rent
– For statistical purposes to improve the website
2.2 Sharing with third parties:
– Personal information is not shared with third parties. Only users on the website will be able to view personal information.
– Regulators: We may disclose your personal information as required by law or governmental audit. This will include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies. Information shared in this way will not be used for marketing purpose.
– Law Enforcement: For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information obtained or collected by us with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation.
– Employees: We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
– Change of ownership: If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
- Data Protection
3.1 Security measures:
– All the information we receive about you is stored on secure servers.
Please note, despite the measures we have implemented to protect your data, the transfer of data through the Internet or other open networks is never completely secure and there is a risk that your personal data may be accessed by unauthorised third parties. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.
3.2 Secure Payments:
– We use a third party payment provider to manage online card and EFT payment transactions to place listings.
– Payment information is collected over a secure online payment gateway provided by:
Payfast – processed in accordance with their privacy policy.
https://www.payfast.co.za/wp-content/uploads/2021/10/PayFast-Privacy-Policy.pdf
All payment transactions processed are encrypted. Your payment card information is used solely to process payment for your listing. We retain no record of your payment card details.
- User Rights
4.1 Access and correction:
– Users have the right to access and correct their personal information.
4.2 Removing:
– Users may choose to remove the personal information they have submitted to us by contacting us. We will request proof of identity before removing the information.
- Cookies and Tracking
5.1 Cookie usage:
– We may place small text files called ‘cookies’ on your device when you visit our website. Cookies and similar technologies are used to enhance your experience on websites by remembering your preferences etc.
5.2 Web analytics
– To enhance your user experience and improve our website functionality, we deploy technologies such as heatmaps, screen recordings and other forms of web analytics. These tools help us understand how users interact with our website and identify areas for improvement. Please be assured that we process all data collected through these methods in a de-identified and anonymised manner. We take steps to ensure that no personal data is recorded, maintaining the privacy and security of your information.
5.3 From Browser
– We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing activities, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites.
- Changes to Privacy Policy
6.1 Amendments:
Sellhome reserve the right to update the privacy policy at any time.
- Contact Information
Questions or concerns about privacy practices can be addressed to support@sellhome.co.za